Introduction
This document sets forth the terms of support provided by Q2A Market, hereinafter referred to as “we,” “our,” or “us,” associated with our primary domain: q2amarket.com and related sub-domains. The guidelines lay out the range of support services provided for different subscription plans. Customers should refer to this when seeking assistance for any of our products or services.
Scope of Support
Provided Support:
- Installation Assistance: We offer guidance with the initial setup and installation of our products.
- Functionality: We ensure that our products function as described, particularly with standard Question2Answer installations, without interference from third-party themes or plugins.
- Bug Resolution: We address known bugs or glitches that might affect the product’s performance in standard Question2Answer environments.
- Configurable Options: We assist in configuring and adjusting optional settings within the product.
Exclusions:
- Custom Modifications: Alterations, custom integrations, or any changes made to our product by customers or third parties are not part of our support coverage.
- Third-party Compatibility: We do not troubleshoot compatibility problems with other scripts or plugins, even those from Q2A Market.
- Extended Features: Features that are beyond the standard offerings or versions of the product are not supported.
- Local Environments: We do not provide support for products in a local development environment.
Support Priority & Communication Channels
Q2A Market Plans:
Starter Plan:
- Support Channels: Ticket Support, Email Support, Chat Support.
- Priority: Standard.
Pro Plan:
- Support Channels: Ticket Support, Email Support, Chat Support.
- Priority: Standard.
Elite Plan:
- Support Channels: Ticket Support, Email Support, Chat Support.
- Priority: High.
Ultra Plan:
- Support Channels: Ticket Support, Email Support, Chat Support.
- Priority: High.
- Special Inclusion: Agency License.
Lion Theme Plans:
Starter Plan:
- Support Channels: Ticket Support, Email Support, Chat Support.
- Priority: Standard.
Pro Plan:
- Support Channels: Ticket Support, Email Support, Chat Support.
- Priority: Standard.
Elite Plan:
- Support Channels: Ticket Support, Email Support, Chat Support.
- Priority: High.
Ultra Plan:
- Support Channels: Ticket Support, Email Support, Chat Support.
- Priority: High.
- Special Inclusion: Agency License.
FAQs:
What is covered under the Agency License?
The Agency License allows for extended permissions and uses for our products. Detailed terms can be found here.
Is upgrading my plan possible during an active subscription?
Yes, upgrades are available during the active subscription period.
Does “Priority Support” mean my issues are resolved faster?
Priority Support means that your queries and issues are prioritized above those with standard support, ensuring quicker response times.
What if I encounter issues with third-party plugins or custom modifications?
Our support primarily focuses on the native functionality of our products. Issues arising due to third-party plugins or custom modifications fall outside our support scope.
How do I access the support channels available in my plan?
Depending on your subscription, you can access support via ticket system, email, or chat. Navigate to the support section on our website for further instructions.
What exactly is the Lion Theme Plan?
While all our plans include the Lion theme, the Lion Theme Plans specifically cater to those who want access solely to the Lion theme and not the entire Q2A Market Library.
What should I do if I experience bugs or glitches?
Please report any bugs or glitches through our available support channels, and our team will address them as per the scope of your subscription plan.
What do you mean by “Local Environments” and why don’t you support them?
Local environments refer to setups where the products are installed on a personal computer or local server, mainly for testing or development. Due to the variations in local setups, we abstain from supporting products in these conditions.
Always ensure your chosen plan aligns with your requirements. For additional queries or concerns, please reach out to our dedicated support team.