Table of Contents
Welcome to Q2A Market’s Refund Policy. Our dedication to offering superior services and products means we prioritize our customers’ satisfaction. This Refund Policy provides clarity on our stance regarding refunds for our subscriptions and digital products.
Nature of Our Products
Q2A Market primarily offers digital products and subscription-based access to website templates, themes, plugins, video courses, and more. Given the intangible nature of these products, they cannot be “returned.” As such, refunds are often not applicable.
General Stance: No Refund Policy
At Q2A Market, we emphasize the importance of being sure before making a purchase. Since our products are digital and can’t be returned, we generally do not offer refunds. We strongly advise our customers to carefully read product descriptions, view demos, and contact our support with any pre-purchase questions.
Exceptional Circumstances for Refunds
While our general policy is not to offer refunds, we understand that sometimes exceptions might be needed:
- Duplicate Purchase: Accidental duplicate orders will be refunded.
- Product Malfunction: If a product has significant technical malfunctions that our support team cannot rectify and these issues render the product unusable, a refund may be considered.
Partial Refunds and Deductions
If a refund is granted, certain deductions will be made to cover transactional expenses:
- Deductions will consider payment gateway fees, bank charges, currency conversion differences, and other related costs that occurred during both the receipt and refund of payment.
- The refund will typically be executed manually via Wire Transfer, not through the initial payment method.
- It’s important to note that if a refund is processed, the related subscription or product access will be terminated immediately.
Process for Refund Requests
Should you feel that you have a valid reason for a refund:
- Reach out to our support team within seven (7) days from the date of purchase or subscription start.
- Provide comprehensive details, including your order number, specific reasons prompting the refund request, and any supporting documentation or evidence.
- Our team will meticulously evaluate the situation and, if deemed appropriate, will initiate the refund process.
Time Frame for Refunds
Once a refund has been sanctioned, it may take up to 15 business days for the funds to reflect in your account.
Q2A Market reserves the right to amend or update this Refund Policy as circumstances dictate. Any significant revisions will be communicated to our clientele. Continued patronage of our services after any modifications signifies your concurrence with the revised terms.
Queries and Concerns
Should you have any queries or require elaboration on our Refund Policy, we invite you to engage with our dedicated support team via our contact page.